• Specialist provider to the Electricity Industry

    Telnet has proven capability, an impressive client base, and continues to develop innovative solutions for this industry

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  • What do your customers think?

    Track your customers' NPS® in real time
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  • Connect with your customers

    Use ContactSuite CRM to efficiently manage calls & other interactions with the life blood of your business

    Our cloud based solution works in all modern browsers without the need to download additional software.

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    • clock

      Being on hold – it adds up.

      Have a think about this - on average, we will each spend 43 days of our lives on hold. You've got it, all of those 5-10 minute wait-times add up. There are far better things we would rather be doing w…

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    • z

      A look at NPS in action, at Telnet

      Change can be scary or it can be great. Bottom line is that not everyone likes it. In the case of implementing NPS at Telnet, change has proven to be great. What is NPS? NPS is a system that mea…

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    • trece

      Employee highlight: Chartrece Maree

      People in business can sometimes forget the most important part of business - the people! We get up and go to work for many different reasons; money, to keep busy, security, bragging rights - the l…

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  • Testimonials

    • freeview

      “Telnet care about our organisation, the viewers and their values echo ours – they believe that keeping free-to-air digital entertainment accessible for all Kiwis is important and often go above and beyond our expectations to provide creative optimisations for us and in turn our stakeholders.” Bel Wang, Freeview

    • “When we ran the tender we were looking for a world class service provider who could offer the best customer service to our customers and clients. The result of that tender was the appointment of Telnet.”

    • z_logo

      “We view our Telnet team as part of the Z family. They perform an incredibly important function in providing our valued customers with the service they expect and deserve, and in delivering the Z promise.” Z Energy.

      Z Energy
    • z_logo

      “Bringing our contact centre back to New Zealand and contracting Telnet to run it for us has saved a lot of time, money, and most importantly, has significantly improved the experience for our customers; which is really what it is all about.” Z Energy.

      Z Energy
    • L'Oreal Logo

      “The appointment of Telnet enables L’Oreal to reach and understand our consumers with a greater insight into their beauty habits and consumer trends. L’Oreal is delighted to collaborate with Telnet and is excited by the opportunities for our consumers and our business.” L’Oreal

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