• Specialist provider to the Electricity Industry

    Telnet has proven capability, an impressive client base, and continues to develop innovative solutions for this industry

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  • What do your customers think?

    Track your customers' NPS® in real time
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  • Connect with your customers

    Use ContactSuite CRM to efficiently manage calls & other interactions with the life blood of your business

    Our cloud based solution works in all modern browsers without the need to download additional software.

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    • retention

      Customer first

      Customer retention should be the key to any business, or at least successful ones. But how are you meant to ensure that this happens? Customers are so used to being in an age of technology where ever…

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    • Leith

      Employee Highlight – Leith Harding

      What is your name? Leith Harding. How long have you been with Telnet? 15 years. What is your role at Telnet? Director, Head of Finance, Head of Compliance, HR. What were you doing before you …

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    • CS

      Why we love ContactSuite

      Let's be honest for a moment - hardly anyone likes reporting and it is almost impossible to remember everything that is needed to work in a call centre. Having spread sheets packed with information an…

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  • Testimonials

    • freeview

      “Telnet care about our organisation, the viewers and their values echo ours – they believe that keeping free-to-air digital entertainment accessible for all Kiwis is important and often go above and beyond our expectations to provide creative optimisations for us and in turn our stakeholders.” Bel Wang, Freeview

    • “When we ran the tender we were looking for a world class service provider who could offer the best customer service to our customers and clients. The result of that tender was the appointment of Telnet.”

    • z_logo

      “We view our Telnet team as part of the Z family. They perform an incredibly important function in providing our valued customers with the service they expect and deserve, and in delivering the Z promise.” Z Energy.

      Z Energy
    • z_logo

      “Bringing our contact centre back to New Zealand and contracting Telnet to run it for us has saved a lot of time, money, and most importantly, has significantly improved the experience for our customers; which is really what it is all about.” Z Energy.

      Z Energy
    • L'Oreal Logo

      “The appointment of Telnet enables L’Oreal to reach and understand our consumers with a greater insight into their beauty habits and consumer trends. L’Oreal is delighted to collaborate with Telnet and is excited by the opportunities for our consumers and our business.” L’Oreal

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