2010 March

  • Crisis Mode – We’re Here To Help

    Your system is down. It’s a client’s worst nightmare. And your clients are clamoring to get in touch with you wanting to know: 1. Why your system isn’t working2. What is being done about it? And more importantly3. When it will be back working! There’s nothing pleasant about this situation for our clients. But reacting […]

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  • What Makes A Great Telesales Operator

    Placing the right people to work in a call centre is central to our clients’ success. Call centre teams need to have a positive attitude, great manners, an element of resilience and perseverance, be reliable and have drive and motivation. I say teams because they need to work as a team. Support amongst crew members […]

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