Top 5 Takeaways from the Multi Channel Contact Centre Webinar

It was great to participate in the webinar “How to Develop a True Multi-channel Contact Centre” (#multiCCC) this week, hosted by Dr Catriona Wallace of callcentres.net. Catriona shared some of the latest research with the panel and the attendees – with comments and case studies from myself at Telnet, as well as Hamish Grant from […]

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