2010 December

  • Merry Christmas and Happy New Year

    It’s been a long year and it’s Christmas Eve. For those already off on their Christmas break, have a happy and safe Christmas and we look forward to seeing you in the New Year. For those who are off to other parts of the country, drive safely. For those working over the holiday period, we […]

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    If you’ve been hearing the sound of sleigh bells in the call centre lately, it’s not Santa. It’s another sale and another reason to celebrate what has been a great year for Telnet. Divisional manager Kim Marie has been managing the outbound teams this year and says it has been ‘full-on’ for her. She says […]

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  • Top Five Tips to Great Customer Service

    As Customer Service Professionals we are all aware that giving great customer service is the most important part of our role. Customers will remember great customer service, long after the call, but unfortunately, if they receive poor customer service, it will be remembered just as long. As Christmas looms ever closer here at Telnet, we […]

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  • Knowledge Management increases Customer Satisfaction and reduces AHT at Telnet

    Making it easy for Telnet’s CSRs to deliver superior customer experiences has always been a key focus for us. We recognize that if you provide all the information necessary to satisfy a customer’s query in a readily accessible and useable format then great things happen. The customer experience is enhanced, fewer mistakes are made, and […]

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