2011 February

  • World Class in New Zealand – and Australia

    Telnet is taking on Australia with its recognition as the first New Zealand, privately owned call centre to achieve accreditation with an Australian contact centre industry association. Australian Teleservices Association CEO Michael Meredith visited Telnet in February to award accreditation. The association, also known as ATA is the premier professional body for the Call and […]

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  • The Christchurch Earthquake

    Like many others around the country, we at Telnet have been watching in horrified silence at the devastation caused by the Christchurch earthquake. The images of collapsed buildings and the loss of lives is surreal and some of us have already heard stories of people calling in amid the devastation. There are stories of loss […]

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  • Getting on the Social Media Bandwagon

    Is this the future for customer service? Ask a dozen friends and a large number of them will say they have a Facebook page. Or Bebo. Or they will be following someone on Twitter. With more than 500 million active users, Facebook has grown since it was founded in February 2004. And here’s some more […]

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