2011 October

  • The Art of Selling

    We at Telnet have always seen the power of good old fashion selling. As a specialist telesales provider we see the phenomenal results that can be achieved when a good sales plan comes together! This article from the Economist puts it rather well. Click

    Read More
  • Web channels outperform phone channels

    There is growing evidence that the web is becoming a critical part of the mix in delivering a superior customer experience. Recent research by Avaya and callcentres.net has not only highlighted the growth in web self-service, but has also identified quick query resolution as the most important attribute for delivering the “ideal customer service experience” […]

    Read More
We're ready when you are Contact Us Today