2012 September

  • Testing the theory – DR Testing Takeaways

    Everyone says you need to do it – hey I even said you should do it, but how many of us do “really” test our disaster recovery processes? I mean from start to finsih, warts and all.  We’ve been testing our plans for years – but somehow never really got to putting everything together into a […]

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  • 5 ways to get the right people for your contact centre

    Our people are the most important part of Telnet – our technology is leading edge but it’s our team that really makes the difference. For this reason I take an active part in the employment of everyone in the company. These are my guidelines:  I make sure our recruiters know their brief really well – I […]

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