Posted by Steve Hennerley | March 20, 2013
Creating the Census 2013 “Pop up” Contact Centre
So how does a New Zealand contact centre make space for over 200 additional staff to take a massive hit of additional phone calls over predominantly a 3 day period? Oh, and there is to be no disruption to the existing work handled by the centre…. That was the challenge that Telnet’s IS team was […]