VIDEO: 2013 Census "Pop-Up" Contact Centre

The 2013 Census was the first full census for 7 years, and to handle the calls, . Telnet turned the Ballroom of the Stamford Plaza Hotel in the middle of Auckland City into a 170 seat temporary “Pop Up” contact centre. Handling over 40,000 calls on census day itself, with wait times of only 4 […]

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