2013 October

  • Kiwi call centre provider gets L’Oreal contract

    TV3 – 30 October 2013 New Zealand telecommunications company Telnet continues to expand, having secured its fourth call centre service contract in Australia. The deal is with beauty products giant L’Oreal. Watch the Video…  

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  • 40 Stats shaping the future of contact centres

    I came across some interesting research that highlights the important role contact centres play in retaining customers.  Click here. The article brings home the ongoing importance of focusing on customer satisfaction. At Telnet we call this “The Care Factor” and we measure it with real-time NPS scores obtained via our IVR at the end of each call. […]

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  • Take a tour of Telnet

    Telnet Promo Video 2011

    Take a tour through Telnet

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