2014 March

  • Social Media In The Contact Centre

    By David Stott Telnet has been in the business of phone/fax/text mail and email for many years. But today, almost every company fosters a Social Media presence too, and Telnet has tools and resources to help our clients. We were recently tasked with monitoring and responding to Facebook and Twitter posts for one of our […]

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  • The Added Value Gained From The Use Of NPS In A Contact Center

    By David Stott NPS or Net Promoter Score is a simple equation based on a single question asked to callers along the lines of “How willing would you be to recommend this company to others?” – with a simple score between 0 and 10 – with zero being “not at all willing” and 10 being […]

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  • WXC Charity Race Day

    by Shaun Mills. Telnet Services Ltd were presented by WxC and ARHC (Auckland Rescue Helicopter Trust) with an opportunity to take part in a charity Track Day at Pukekohe Park Raceway. Telnet thought this was a great opportunity to support the community and took up the challenge. I was nominated to lead the team for […]

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  • Show me the way to go home.

    With the recent press coverage and Telnet blogs on the subject of Homeworkers, you’d be forgiven for thinking this was a new thing for us.  Not at all, we’ve supported remote and homeworkers at Telnet for well over 5 years now, and that doesn’t even include our remote office product, Octopus. As well as staff […]

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  • Telnet supports world leading mobile app

    When NZ’s largest Infrastructure Company wanted to design and launch a new mobile phone app, they looked no further than Telnet to provide one side of the critical technology on which the app is based. We have a long standing partnership with this Company spanning over a decade.  It still remains hugely important that they […]

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