2016 November

  • Being on hold – it adds up.

    Have a think about this – on average, we will each spend 43 days of our lives on hold. You’ve got it, all of those 5-10 minute wait-times add up. There are far better things we would rather be doing with that time, so it has to be worth it, right? This is where Customer […]

    Read More
  • Opinion – Right VS. Easy

    There have been a lot of interviews going on lately, complete with interesting and sometimes odd questions. One that really got me thinking was, ‘what is your favorite quote?’ My first thought was “Honestly? Who has a favourite quote?” Quickly followed by “Obviously these people do, so maybe I should get one too?” Who knows, […]

    Read More
  • This is how we do it, all.

    At a company as large as Telnet, we have so many people doing so many different things at once. Anyone would think that things get hectic and we have everyone panicking and running around like mad chickens when it gets stressful. ‘Anyone’ would be wrong. So how does everyone know what to say and do? […]

    Read More
  • A slight look into the Homeworking side of Telnet

      Homeworking is a movement that is getting bigger at Telnet, and becoming a whole sector of it’s own. The last time we (the blog) touched on it was almost 3 years ago, when Shalene had just become a homeworker and was talking about her new-found flexibility and her love of not having a daily commute anymore. […]

    Read More
  • Employee Highlight: Craig Waddingham

    What is your name? Craig Waddingham What were you doing before you started at Telnet? Working at Strikeforce. I would fix the guns. I even published a book on how to do it. What is your position at Telnet? I do a bit of everything – I can take calls, help with training and every […]

    Read More
  • A look at NPS in action, at Telnet

    Change can be scary or it can be great. Bottom line is that not everyone likes it. In the case of implementing NPS at Telnet, change has proven to be great. What is NPS? NPS is a system that measures customer experience, and gives live results. All it takes is a customer willing to be […]

    Read More
  • Employee highlight: Chartrece Maree

    People in business can sometimes forget the most important part of business – the people! We get up and go to work for many different reasons; money, to keep busy, security, bragging rights – the list really does go on and on. So, why do staff at Telnet come to work? We thought the best […]

    Read More
  • Happy Halloween!

    At Telnet, we have a ‘work family’ where we compete, laugh and even fight-all like a family. Our latest competition had each team dressing up and decorating their pods for Halloween. Of course this was judged and prizes were at stake, so no one wanted to spill the beans on their team plan and things […]

    Read More
We're ready when you are Contact Us Today