2017 January

  • The life in Outbound Sales

    Can you imagine working in a job where you are constantly being told ‘no thanks. Not today. Nope, not interested…’ and then hung up on? That is what Sales people put up with. It certainly would take a certain type of person, right? Right. So that is why taking a walk through the outbound area […]

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  • Customer first

    Customer retention should be the key to any business, or at least successful ones. But how are you meant to ensure that this happens? Customers are so used to being in an age of technology where everything is instant. All communication is within an hour. Gone are the days where a response within 24 hours […]

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  • Employee Highlight – Velda

    What is your name? Velda Your current role at Telnet? Customer Service Rep Why Telnet? They give me both challenge and flexibility. (I also study Commerce and Arts at uni) How long have you been with Telnet? 5 years Tell us about your journey – I came in as a Sales rep and when we […]

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  • The 5 year milestone

    Here at Telnet, we have a total count of 155 permanent staff. So as you can imagine we loved that when we did the math, we found there are 38 people who have been a part of the Telnet family for more than 5 years. Amazing, right? Then get ready for it – 11 of […]

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  • Employee Highlight – Shaun Mills

    What is your name? Shaun Mills Nickname – Furby What is your role? IT Infrastructure Manager What does that mean? I keep everything ticking. How long have you been with Telnet? That’s tricky to answer. 15 years ago I started here and did Client Support but that wasn’t for me. So, I went travelling. In […]

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  • Finding a balance between AI and human interaction

    With the use of automated systems and AI increasing, how do you balance automated systems and real life interaction? We are in the age of technology where most of us have a smartphone, there are self-service supermarkets and digital help available for almost anything! But, have you ever called a helpline and received a fully […]

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  • Employee Highlight – Leith Harding

    What is your name? Leith Harding. How long have you been with Telnet? 15 years. What is your role at Telnet? Director, Head of Finance, Head of Compliance, HR. What were you doing before you came to Telnet, and how did you come to Telnet? I worked with John and Penny at a previous company […]

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  • Why we love ContactSuite

    Let’s be honest for a moment – hardly anyone likes reporting and it is almost impossible to remember everything that is needed to work in a call centre. Having spread sheets packed with information and writing notes all day can be messy, inefficient and very time consuming. If only there were a system created by […]

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  • A simple way to improve Customer Experience

    Customer Experience is more than just Customer Service. It is the way a customer feels about the transaction that has just taken place and the way they look back on the whole experience. It could be the little touches that make or break an experience – such as the artwork on the wall not being to […]

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  • Points to being successful

    I was reading some blogs over the weekend, about varied topics. But one that really stuck with me was about the traits of ‘successful people.’ It got me thinking – I always thought I was successful as a person, but I didn’t fit into these points that were made. Does that make me, well, not […]

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