2017 March

  • Customer Loyalty month

    With April being International Customer Loyalty month, let’s see what Customer Loyalty is and why it matters. First things first, what is customer loyalty? You may think of the coffee cards you get, or the discount you get through a points system. These are technically correct, but there’s a lot more to it. Customer Loyalty is […]

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  • Giving a great Customer Experience by doing one thing.

    Working in a contact centre, you have scripts and strict processes to follow. But that shouldn’t stop you from going the extra mile. How does Telnet do it? Quite often, you can walk by our agents who will be looking up directions for customers or searching a number for them. Sometimes, they will even give […]

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  • A healthy culture

    A healthy culture is a key to a thriving workplace. But how do you, as a business, encourage this? We’ve put together a few handy tips to creating and maintaining a healthy work environment.     Have a vision and make it clear If you have a clear vision of where your business is headed and […]

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  • Telnet announced as Contact Centre Services partner for MPI

    Ministry for Primary Industries (‘MPI’) has announced the award of a contract to Telnet Services Limited for the delivery of Contact Centre Services. From mid-March 2017, Telnet will assume responsibility for the provision of year-round, 24/7 contact centre services for two 0800 lines: the MPI General Enquiries line and the MPI Pest and Disease line. […]

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  • Employee highlight – Hope!

    What is your name? Hope   Position with Telnet? Receptionist   What is your favourite part of your role? Interacting with everyone. I’ve made a lot of friends here.   How long have you been with Telnet? Next month will mark 2 years.   What has your growth been like with Telnet? I came in […]

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  • A few tips when working in a call centre

    Call centres handle a huge amount of calls and are sometimes stressful places where you can forget the basics. But being in a call centre, you are often the only point of contact customers have with the company. Here are a few starter tips on how to work in a call centre. Be polite: First […]

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  • How to manage your online presence

    There is no denying that we are in the age of Social Media and everything is now posted online for all to see and engage. Your customers are going to look at your Social Media or a site like Yelp, before they decide to do business with you. So, we thought we would help you […]

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  • Why do you need NPS?

    We’ve written before about how we use NPS at Telnet but this is why your business needs it.   First of all, what is it exactly? The simplified version is that it’s a survey asking the customer, ‘How likely is it that you would recommend brand to a friend or colleague?’ It then groups the results […]

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