2017 April

  • Why you should consider Outsourcing

    Outsourcing is when there is an area of your business being run by another business. You can outsource anything, an example could be IT support, Social Media, your Contact Centre, anything! So why would you do it? Here are 5 reasons why.   Reduce your costs Outsourcing will save your business money by no staff […]

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  • CX Management and why it should matter to you

    Customer Experience Management   What is it? Let’s break it down. Customer Experience is the experience or feeling that customers get when they have an interaction with your business. Why does it matter? This is where Customer Experience Management plays a role in your business. The needs and wants of your customers will always be […]

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  • Customer Experience Innovation

    Customer Experience Innovation   For this to work, you need the whole staff count to be on board. You need everyone to be wanting the same goal – Innovation that will increase the customer experience.   Even if your staff are not in an office, they can be a part of the Customer Experience Movement. […]

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  • How bots can help your business

    There is a fear that bots and AI will automate everything and jobs will be taken from us. In actual fact, it will just change roles that are about now. All you need is the mindset that change is a good thing and remember that roles that we have nowadays were non-existent or different a […]

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  • The Yes and No’s to working in a Contact Centre

    Yes and No’s to giving great customer service when working in a contact centre   Yes’s   Give the customer their identity Remember their name and use it in the conversation you have with them.   Talk AND listen Remember that when you are dealing with a customer, they are wanting you to fix their […]

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  • Getting to your CX goals

    We talk about Customer Experience a lot. We have put together a simple list of how to ensure you are achieving your goals.     1 – Set your goals as a company, and reevaluate Get together with the teams of the business and see where you all sit in terms of what is and […]

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  • Common mistakes

    Being a business and having customers is a positive thing, but you could so easily be making mistakes without knowing it. We’ve put together a list of mistakes you are possibly making, without knowing it.       Not having Social Media If you are relying heavily on your customers contacting you with a phone […]

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