2017 May

  • Inbound Vs. Outbound

    Let’s say that you don’t know anything about what happens in a contact centre. You may read our blogs where you see ‘Inbound’ and ‘Outbound’ used so often and have no idea what these terms even mean. Let’s look at what these terms are and what they mean.   An Inbound Contact Centre This means that calls […]

    Read More
  • How to handle growing business

    Is your business growing at an incredible pace? If you have a contact centre, you may be experiencing increased call volumes. But if you don’t have one, you may want to consider getting one (or maybe even outsourcing one). How do you handle the pressure of a growing business, increased call volumes and the increase […]

    Read More
We're ready when you are Contact Us Today