Rich Chetwynd

  • Rugby World Cup at Telnet

    The teams at Telnet have well and truly caught World Cup Fever!   Our teams have put together some amazing decorations to kick of the 2015 Rugby World Cup.  It would be fair to say that there is a fairly competitive atmosphere here at Telnet, with every team trying to outdo each other….some teams even approaching embassies to help showcase the […]

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  • Getting ready to celebrate 20 years

    Telnet will soon be celebrating its 20th anniversary in November this year. From humble beginnings back in 1995, Telnet has grown to become the largest privately owned solutions provider to the contact centre industry in New Zealand. Telnet’s anniversary presents us with a unique opportunity to confirm our core values as conveyed within the Telnet promise, […]

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  • Halloween fun at Telnet

    Check out the pictures from our Halloween day at Telnet.   Incredible effort by the team to decorate themselves and the call centre.                        

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  • Highlights from Shared Services and Outsourcing Week

    By Eddie Stapleton We recently returned from Melbourne where we attended Shared Services and Outsourcing Week (SSOW), a 3-day event hosted by the Shared Services and Outsourcing Network that brings together professionals from Global Business Services, Finance, Human Resources, Procurement, Customer Service and IT. Telnet was there showcase Telnet’s “Near Shoring” contact Centre Outsourcing &ContactSuite solutions and to […]

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  • Telnet supports world leading mobile app

    When NZ’s largest Infrastructure Company wanted to design and launch a new mobile phone app, they looked no further than Telnet to provide one side of the critical technology on which the app is based. We have a long standing partnership with this Company spanning over a decade.  It still remains hugely important that they […]

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  • Telnet team “Has the Passion”

    Telnet was recognised at the 2013 Z Energy Supplier Awards by winning the “Have the Passion Hero Award”.   Telnet won this award for achieving excellent results in customer satisfaction, their commitment to continuous improvement, and being easy to deal with. “It is fabulous for our team to see their hard work and commitment to Z […]

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  • Telnet secures Contract with L’Oreal Australia

    Contact centre operator Telnet Services is pleased to announce it has signed a contract to provide contact centre services to beauty giant L’Oreal Australia. L’Oreal is the fourth client Telnet has secured in Australia and will add to an already diverse mix of Australian clients in the media and telecommunications industries including mobile phone operator […]

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  • 40 Stats shaping the future of contact centres

    I came across some interesting research that highlights the important role contact centres play in retaining customers.  Click here. The article brings home the ongoing importance of focusing on customer satisfaction. At Telnet we call this “The Care Factor” and we measure it with real-time NPS scores obtained via our IVR at the end of each call. […]

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  • Take a tour of Telnet

    Telnet Promo Video 2011

    Take a tour through Telnet

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