Steve Hennerley

  • Disaster Recovery – Expecting the Unexpected

    Shortly after our most recent DR exercise, I took a trip to the US and UK, narrowly avoiding (in both time and location) a devastating hurricane in Texas, a failed terrorist attack in London, and wildfires in California. It’s being close to this sort of thing that brings home to you how important it is […]

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  • “Telnet Mo’ Bro’s” raise over $1100 for the Movember Foundation

    Something strange has been happening on the upper lips of a group of Telnet staff members over the last month… The “Telnet Mo Bros” have raised over $1100 for the Movember Foundation, a charity dedicated to men’s health issues such as Prostate and Testicular Cancers and Depression.  The team have spent the last month growing and […]

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  • WXC Charity Race Day

    by Shaun Mills. Telnet Services Ltd were presented by WxC and ARHC (Auckland Rescue Helicopter Trust) with an opportunity to take part in a charity Track Day at Pukekohe Park Raceway. Telnet thought this was a great opportunity to support the community and took up the challenge. I was nominated to lead the team for […]

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  • Show me the way to go home.

    With the recent press coverage and Telnet blogs on the subject of Homeworkers, you’d be forgiven for thinking this was a new thing for us.  Not at all, we’ve supported remote and homeworkers at Telnet for well over 5 years now, and that doesn’t even include our remote office product, Octopus. As well as staff […]

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  • Meet Natasha, our new L’Oreal Team Leader.

    Telnet Services is delighted to announce Natasha Dormer’s promotion to the role of Team Leader for our L’Oreal Australia and New Zealand contract. One of our team of highly experienced hairdressers who’sbeen with us from when we launched in 2013, Natasha has led by example by consistently delivering exceptional customer service to L’Oreal’s customers,helping them […]

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  • Call centre sends staff home – to work

    New Zealand Herald – 4 February 2014 Wellington call centre worker Shalene Meister loves her 10-second daily commute to work at Auckland-based firm Telnet. Before working for Telnet, the mother of one had a 90 minute return trip to work every day. Now she simply needs to walk to the other room. Read the Article….

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  • VIDEO: 2013 Census "Pop-Up" Contact Centre

    The 2013 Census was the first full census for 7 years, and to handle the calls, . Telnet turned the Ballroom of the Stamford Plaza Hotel in the middle of Auckland City into a 170 seat temporary “Pop Up” contact centre. Handling over 40,000 calls on census day itself, with wait times of only 4 […]

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  • Creating the Census 2013 “Pop up” Contact Centre

    So how does a New Zealand contact centre make space for over 200 additional staff to take a massive hit of additional phone calls over predominantly a 3 day period? Oh, and there is to be no disruption to the existing work handled by the centre…. That was the challenge that Telnet’s IS team was […]

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  • Testing the theory – DR Testing Takeaways

    Everyone says you need to do it – hey I even said you should do it, but how many of us do “really” test our disaster recovery processes? I mean from start to finsih, warts and all.  We’ve been testing our plans for years – but somehow never really got to putting everything together into a […]

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  • The ContactSuite Story – Contact centre CRM from the ground up

    You may have noticed on our website that Telnet has now made our in-house CRM solution, ContactSuite available as a standalone product (ie you can use the product without needing to first be a contact centre or Octopus client).  I thought it would be a good time to blog a little about what ContactSuite actually […]

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