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  • Social Media In The Contact Centre

    By David Stott Telnet has been in the business of phone/fax/text mail and email for many years. But today, almost every company fosters a Social Media presence too, and Telnet has tools and resources to help our clients. We were recently tasked with monitoring and responding to Facebook and Twitter posts for one of our […]

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  • The Added Value Gained From The Use Of NPS In A Contact Center

    By David Stott NPS or Net Promoter Score is a simple equation based on a single question asked to callers along the lines of “How willing would you be to recommend this company to others?” – with a simple score between 0 and 10 – with zero being “not at all willing” and 10 being […]

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  • Telnet and Vector Team Up To Reward Outstanding Customer Service

    At Telnet, one of our core values is that “We Care”, and in conjunction with Vector, we have started a reward and recognition program for agents on the Vector Call Centre Team. Last week, two of these agents were rewarded for providing outstanding customer service – Gerald Keenan (Gerry)  and Moana Maka.  A customer who […]

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  • Telnet lures L’Oreal service to NZ

    Fifth Quadrant – 5 November 2013 New Zealand telecommunications company Telnet has secured its fourth call centre service contract in Australia with beauty products giant L’Oreal. Read the Article…  

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  • Kiwi call centre provider gets L’Oreal contract

    TV3 – 30 October 2013 New Zealand telecommunications company Telnet continues to expand, having secured its fourth call centre service contract in Australia. The deal is with beauty products giant L’Oreal. Watch the Video…  

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  • G’day caller: Aussie firms offshore jobs to ‘little brother’ NZ

    Reuters – 17 September 2013 When Australian customers of Quickflix ring the online video rental and streaming service’s support centre, the voice at the other end of the line sounds reassuringly familiar. Read the Article…  

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  • Home workers on call to help out

    New Zealand Herald – August 28 2013 NZ’s contact centre industry plugs skills gap by employing stay-at-home mums. Read the Article…  

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  • New Zealand calling

    ABC News Australia – 13 June 2013 If your business or part of it could be transported somewhere where it could get the same output for at least 30 per cent lower cost, would you think seriously about moving? It is quietly happening with New Zealand as thousands of jobs are off shored and shipped […]

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  • Kiwi workers can do anything

    Dominion Post – Business Day – 4 March 2013 Contrary to conventional wisdom all call centres are not on the sub-continent. In fact, down Auckland’s Queen Street you can find about 200 Kiwis taking calls and making calls for New Zealand company Telnet’s clients. Read the Article…  

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