Posted by Bridget Sonntag | November 13, 2008
Telnet is pleased to annouce that it already has two customers fully operational on its new Contact Centre as a Service (CCaaS) product Octopus.
Telnet’s research suggests that Octopus will be particularly attractive to medium sized enterprises that are trying to achieve greater efficiency in their 3 – 10 seat call centres . However the first two customers are large organisations. In both cases the clients were looking for an inovative solution to satisfy a specific need.
This is part of a testimonial from the first customer, a major electricity retailer.
“This [Octopus] provided the company with best of breed call centre capability with minimal capital investment or IT resource requirements.
The entire solution was delivered and tested in less than 2 weeks which supported an extremely fast market launch and allowed internal resources to focus on critical customer elements rather than implementation and operation of the technology.
In addition to the technology elements, Telnet provides an overflow and out-of-hours call answering services to GLO-BUG customers which enables a 24/7 helpdesk service proposition”