Agents

  • Patience – An agent’s responsibility

    Patience, not all callers have it. They want everything and they want you to give it to them right now or else your NPS score will be terrible.  The customer’s time is precious, we know this, but ours is too right? We have average call times to worry about, people waiting in queue and surveys […]

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  • “Telnet Mo’ Bro’s” raise over $1100 for the Movember Foundation

    Something strange has been happening on the upper lips of a group of Telnet staff members over the last month… The “Telnet Mo Bros” have raised over $1100 for the Movember Foundation, a charity dedicated to men’s health issues such as Prostate and Testicular Cancers and Depression.  The team have spent the last month growing and […]

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  • Halloween fun at Telnet

    Check out the pictures from our Halloween day at Telnet.   Incredible effort by the team to decorate themselves and the call centre.                        

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  • The Added Value Gained From The Use Of NPS In A Contact Center

    By David Stott NPS or Net Promoter Score is a simple equation based on a single question asked to callers along the lines of “How willing would you be to recommend this company to others?” – with a simple score between 0 and 10 – with zero being “not at all willing” and 10 being […]

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  • WXC Charity Race Day

    by Shaun Mills. Telnet Services Ltd were presented by WxC and ARHC (Auckland Rescue Helicopter Trust) with an opportunity to take part in a charity Track Day at Pukekohe Park Raceway. Telnet thought this was a great opportunity to support the community and took up the challenge. I was nominated to lead the team for […]

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  • Show me the way to go home.

    With the recent press coverage and Telnet blogs on the subject of Homeworkers, you’d be forgiven for thinking this was a new thing for us.  Not at all, we’ve supported remote and homeworkers at Telnet for well over 5 years now, and that doesn’t even include our remote office product, Octopus. As well as staff […]

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  • Telnet and Vector Team Up To Reward Outstanding Customer Service

    At Telnet, one of our core values is that “We Care”, and in conjunction with Vector, we have started a reward and recognition program for agents on the Vector Call Centre Team. Last week, two of these agents were rewarded for providing outstanding customer service – Gerald Keenan (Gerry)  and Moana Maka.  A customer who […]

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  • Meet Natasha, our new L’Oreal Team Leader.

    Telnet Services is delighted to announce Natasha Dormer’s promotion to the role of Team Leader for our L’Oreal Australia and New Zealand contract. One of our team of highly experienced hairdressers who’sbeen with us from when we launched in 2013, Natasha has led by example by consistently delivering exceptional customer service to L’Oreal’s customers,helping them […]

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  • Our frontline is the No 1 priority

    Our Frontline is your Frontline.  To deliver a consistently high value service, we put a lot of effort into making it as simple as possible for the Frontline to get it right, every time. We start by making sure we get the right people.  To do this we formed a specialist contact centre recruitment company, […]

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  • World Cup Fever hits Telnet!

    This month Telnet’s staff all participated in a Call Centre wide competition to celebrate the launch of the Rugby World Cup in New Zealand. Each member of senior management teamed up with a team on the call centre floor who in turn adopted a Nation participating in the World Cup. They then had a week […]

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