CCaaS

  • Agent Interview

    When Zeenat moved to New Zealand from Fiji last year she never believed she would become a call centre agent. Initially shy on the phone, she has risen up the Telnet ranks to monitor other agents in the business as a Quality Assurance Analyst. She speaks below on what it takes to be a Telnet […]

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  • Telnet has signed two customers for its new Octopus product

    Telnet is pleased to annouce that it already has two customers fully operational on its new Contact Centre as a Service (CCaaS) product Octopus. Telnet’s research suggests that Octopus will be particularly attractive to medium sized enterprises that are trying to achieve greater efficiency in their 3 – 10 seat call centres . However the […]

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  • Octopus introduces CCaaS

    Octopus by Telnet Services, an award winning outsource contact centre, is a breakthrough innovation which can help businesses realize the full potential of their contact centre. Octopus enables contact centre staff of a business , working at their location, to utlise Telnet’s contact centre technology and experience – all for an affordable monthly rental.Octopus is […]

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