Posted by | March 18, 2016
Check out our latest video that we displayed at the Downstream Energy conference this month.
After months of planning and hard work, our additional contact centre in NorthWest (Westgate) was officially opened by Telnet CEO John Chetwynd. This brand new facility is already proving very popular with our staff and clients.
Energy News editor Gavin Evans recently interviewed Telnet CEO John Chetwynd on Telnet’s expansion of its fault services for the energy industry. Fault calls are a speciality of Telnet’s that firms in the industry are increasingly happy to let it handle. He says the company has a number of advantages – a 24-hour operation, outbound calling […]
Recent storms in the lower South Island has seen the worst wind damage in the region in 20 years. Unprecedented damage has occurred with gusts of up to 174 kilometres per hour being recorded with the nor-west gales affecting many South Island networks. Over ten thousand customers lost power over a 24 hour period alone. It was most interesting to read about Timaru-based Alpine Energy who […]
The teams at Telnet have well and truly caught World Cup Fever! Our teams have put together some amazing decorations to kick of the 2015 Rugby World Cup. It would be fair to say that there is a fairly competitive atmosphere here at Telnet, with every team trying to outdo each other….some teams even approaching embassies to help showcase the […]
Results from the Deloitte 2015 Global Contact Center Survey show that contact centres continue to grow – in size and strategic importance. One of the challenges highlighted by the survey show that channel integration continues to struggle with over 30% of survey respondents having not even partly integrated their channels. Telnet continues to provide innovative SaaS-based solutions that promote channel integration for our clients and […]
By David Stott Telnet has been in the business of phone/fax/text mail and email for many years. But today, almost every company fosters a Social Media presence too, and Telnet has tools and resources to help our clients. We were recently tasked with monitoring and responding to Facebook and Twitter posts for one of our […]
By David Stott NPS or Net Promoter Score is a simple equation based on a single question asked to callers along the lines of “How willing would you be to recommend this company to others?” – with a simple score between 0 and 10 – with zero being “not at all willing” and 10 being […]
Well we are almost at the end of another year. It’s been a very eventful year in New Zealand. We have had it all, from earthquakes to oil spills, global financial strife, and the highlight of the World Cup win. And of course, we top it off with an election. pheeeww !! Amongst all this […]