Home Page

  • Customer first

    Customer retention should be the key to any business, or at least successful ones. But how are you meant to ensure that this happens? Customers are so used to being in an age of technology where everything is instant. All communication is within an hour. Gone are the days where a response within 24 hours […]

    Read More
  • Employee Highlight – Leith Harding

    What is your name? Leith Harding. How long have you been with Telnet? 15 years. What is your role at Telnet? Director, Head of Finance, Head of Compliance, HR. What were you doing before you came to Telnet, and how did you come to Telnet? I worked with John and Penny at a previous company […]

    Read More
  • Why we love ContactSuite

    Let’s be honest for a moment – hardly anyone likes reporting and it is almost impossible to remember everything that is needed to work in a call centre. Having spread sheets packed with information and writing notes all day can be messy, inefficient and very time consuming. If only there were a system created by […]

    Read More
  • Employee highlight: Logan Barraclough

    What is your name? Logan Barraclough How long have you been with Telnet? 10 weeks Why Telnet? I’m good at Sales and Telnet needed sales people. So here I am. Sell me this pen *points to pen* – ‘Why would you need a pen?’ Me: I don’t. ‘So how do you write?’ .. (He then asks […]

    Read More
  • Being on hold – it adds up.

    Have a think about this – on average, we will each spend 43 days of our lives on hold. You’ve got it, all of those 5-10 minute wait-times add up. There are far better things we would rather be doing with that time, so it has to be worth it, right? This is where Customer […]

    Read More
  • A look at NPS in action, at Telnet

    Change can be scary or it can be great. Bottom line is that not everyone likes it. In the case of implementing NPS at Telnet, change has proven to be great. What is NPS? NPS is a system that measures customer experience, and gives live results. All it takes is a customer willing to be […]

    Read More
  • Employee highlight: Chartrece Maree

    People in business can sometimes forget the most important part of business – the people! We get up and go to work for many different reasons; money, to keep busy, security, bragging rights – the list really does go on and on. So, why do staff at Telnet come to work? We thought the best […]

    Read More
  • Home working is happening at Telnet

    Telnet has been moving towards employing staff that can now work at home.  We have been able to do this due to our Contact Suite  technology, our fantastic online training programme and the talented technology partners that we work with. This has huge benefits for both our staff and our clients.  The agents who want […]

    Read More
  • Our frontline is the No 1 priority

    Our Frontline is your Frontline.  To deliver a consistently high value service, we put a lot of effort into making it as simple as possible for the Frontline to get it right, every time. We start by making sure we get the right people.  To do this we formed a specialist contact centre recruitment company, […]

    Read More
We're ready when you are Contact Us Today