Outbound

  • The Art of Selling

    We at Telnet have always seen the power of good old fashion selling. As a specialist telesales provider we see the phenomenal results that can be achieved when a good sales plan comes together! This article from the Economist puts it rather well. Click

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  • BUSY BEAVERS MEAN TOP YEAR FOR TELNET

    If you’ve been hearing the sound of sleigh bells in the call centre lately, it’s not Santa. It’s another sale and another reason to celebrate what has been a great year for Telnet. Divisional manager Kim Marie has been managing the outbound teams this year and says it has been ‘full-on’ for her. She says […]

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  • Agent Interview

    When Zeenat moved to New Zealand from Fiji last year she never believed she would become a call centre agent. Initially shy on the phone, she has risen up the Telnet ranks to monitor other agents in the business as a Quality Assurance Analyst. She speaks below on what it takes to be a Telnet […]

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  • What Makes A Great Telesales Operator

    Placing the right people to work in a call centre is central to our clients’ success. Call centre teams need to have a positive attitude, great manners, an element of resilience and perseverance, be reliable and have drive and motivation. I say teams because they need to work as a team. Support amongst crew members […]

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  • Why Upselling is a No-brainer

    Our clients often ask us what the easiest way to make a sale is. Years of experience have taught us that there are few better selling techniques than the “no-brainer” upsell. What is a no-brainer upsell? The most well known example is the phenomenally successful McDonald’s question: “Would you like fries with that?” It only […]

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  • Top 5 concepts for deploying a successful pilot telemarketing programme

    At Telnet we’re really big on optimizing the delivery of an outbound telemarketing campaign through the deployment of a strategic pilot program. I was recently discussing the concepts behind a pilot program with the regional Managing Director of one of our multi-national clients and thought I really should write a blog post about this So […]

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  • Outbound Telemarketing – keep it local and keep it focused

    Outbound telemarketing continues be an effective sales channel for businesses despite many years of predictions of doom and gloom. Certainly the industry has been through difficult times. New computer based dialing technologies have resulted in a significant increase in telemarketing companies. Consequently, quality has fallen and consumers have been subjected to unprofessional, poorly targeted promotions. […]

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