• Patience – An agent’s responsibility

    Patience, not all callers have it. They want everything and they want you to give it to them right now or else your NPS score will be terrible.  The customer’s time is precious, we know this, but ours is too right? We have average call times to worry about, people waiting in queue and surveys […]

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  • Telnet supports world leading mobile app

    When NZ’s largest Infrastructure Company wanted to design and launch a new mobile phone app, they looked no further than Telnet to provide one side of the critical technology on which the app is based. We have a long standing partnership with this Company spanning over a decade.  It still remains hugely important that they […]

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    Getting back to business for those companies caught up in the devastation of the Christchurch earthquake is being made a little easier with Telnet’s help. With all the disruption caused by the earthquake in Christchurch last month, it is going to be a while before many businesses find their feet again. And with all the […]

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