Telemarketing

  • The Art of Selling

    We at Telnet have always seen the power of good old fashion selling. As a specialist telesales provider we see the phenomenal results that can be achieved when a good sales plan comes together! This article from the Economist puts it rather well. Click

    Read More
  • Top 5 Takeaways from the Multi Channel Contact Centre Webinar

    It was great to participate in the webinar “How to Develop a True Multi-channel Contact Centre” (#multiCCC) this week, hosted by Dr Catriona Wallace of callcentres.net. Catriona shared some of the latest research with the panel and the attendees – with comments and case studies from myself at Telnet, as well as Hamish Grant from […]

    Read More
  • Agent Interview

    When Zeenat moved to New Zealand from Fiji last year she never believed she would become a call centre agent. Initially shy on the phone, she has risen up the Telnet ranks to monitor other agents in the business as a Quality Assurance Analyst. She speaks below on what it takes to be a Telnet […]

    Read More
  • Texting – The Short Sweet Way To Communicate

    Using texts to politely remind your customers their bill is due or to update them when a crisis is unfolding can be one of the quickest and simplest ways to communicate with your customer base. Being able to communicate with customers without human interaction is remarkably cost effective for a business, especially when time spent […]

    Read More
  • Crisis Mode – We’re Here To Help

    Your system is down. It’s a client’s worst nightmare. And your clients are clamoring to get in touch with you wanting to know: 1. Why your system isn’t working2. What is being done about it? And more importantly3. When it will be back working! There’s nothing pleasant about this situation for our clients. But reacting […]

    Read More
  • What Makes A Great Telesales Operator

    Placing the right people to work in a call centre is central to our clients’ success. Call centre teams need to have a positive attitude, great manners, an element of resilience and perseverance, be reliable and have drive and motivation. I say teams because they need to work as a team. Support amongst crew members […]

    Read More
  • State of the Art Technology Driving Call Centres

    Today callers want first call resolution. They want answers from one call centre operator in one call – not to be transferred from one department to another. We don’t blame them. There’s nothing more frustrating than having to repeat the reason why you’re calling three times over. At the heart of this first call resolution […]

    Read More
  • Why Aussies Want Kiwis Taking Their Calls

    These days when Kiwis and Aussies pick up the phone they don’t want to hear someone from overseas on the other line. It’s not very PC but it’s true. And it’s a phenomenon changing the face of call centres worldwide. In the early 2000’s call centres were shifted offshore left right and centre because human […]

    Read More
  • Why Telemarketing beats the Internet hands down

    When Internet and email arrived everyone thought it was the next silver bullet to marketing. But more than a decade on and, with the onset of recession, we’ve found companies coming to us wanting a return to the old fashioned way of marketing – picking up the phone.Last year the biggest transition for companies entering […]

    Read More
  • Why Upselling is a No-brainer

    Our clients often ask us what the easiest way to make a sale is. Years of experience have taught us that there are few better selling techniques than the “no-brainer” upsell. What is a no-brainer upsell? The most well known example is the phenomenally successful McDonald’s question: “Would you like fries with that?” It only […]

    Read More
  • Page 1 of 2
We're ready when you are Contact Us Today