Training

  • Our frontline is the No 1 priority

    Our Frontline is your Frontline.  To deliver a consistently high value service, we put a lot of effort into making it as simple as possible for the Frontline to get it right, every time. We start by making sure we get the right people.  To do this we formed a specialist contact centre recruitment company, […]

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  • Top Five Tips to Great Customer Service

    As Customer Service Professionals we are all aware that giving great customer service is the most important part of our role. Customers will remember great customer service, long after the call, but unfortunately, if they receive poor customer service, it will be remembered just as long. As Christmas looms ever closer here at Telnet, we […]

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  • Top 5 Takeaways from the Multi Channel Contact Centre Webinar

    It was great to participate in the webinar “How to Develop a True Multi-channel Contact Centre” (#multiCCC) this week, hosted by Dr Catriona Wallace of callcentres.net. Catriona shared some of the latest research with the panel and the attendees – with comments and case studies from myself at Telnet, as well as Hamish Grant from […]

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  • Agent Interview

    When Zeenat moved to New Zealand from Fiji last year she never believed she would become a call centre agent. Initially shy on the phone, she has risen up the Telnet ranks to monitor other agents in the business as a Quality Assurance Analyst. She speaks below on what it takes to be a Telnet […]

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  • 5 ways to reduce classroom training time without compromising customer service

    Telnet delivers seamless contact centre services for a range of national and multi-national businesses. In our world the pressure is always on to deliver a superior customer experience to our client’s customers at the lowest cost. We all know that this is virtually impossible to deliver without well trained staff. However, traditional classroom training takes […]

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