Your contact centre services in the best possible hands.
There are few things more critical to the success of customer relationship management than the voice on the end of the phone – whether it’s the first introduction to your company, or the person handling a critical request or competently selling a product/service. If you’re outsourcing, you must be completely confident that every contact made on your behalf is done precisely the way you would have done it yourself. And no one does it better than Telnet – by voice, email or txt.
Find out why we were awarded the TUANZ Outsource Contact Centre of the Year for two years running, and see that not only are we the best, but also the easiest to deal with and the most innovative too.
Latest Blog Post
40 Stats Shaping the Future of Contact Centres
I came across some interesting research that highlights the important role contact centres play in retaining customers. Click here.
The article brings home the ongoing importance of focusing on customer satisfaction. At Telnet we call this "The Care F ...
New Zealand Calling
It is good to see growing interest by Australian businesses in New Zealand as a location for their contact centres. View this story by Australian ABC News Video