Telnet has worked with NZINVEST to implement an integrated telephony and campaign management solution into NZINVEST’s internal contact centre. This solution is supporting NZINVEST’s outbound sales campaigns and customer support and has shown immediate benefits and efficiency gains since its implementation in June 2016.
“Telnet helped us bring our Call Centre into the new millennium by providing a relatively cost effective solution at a fraction of the price that it would have cost our company considering that we now have all the benefits of a modern contact centre without the capital outlay. The solution we have implemented has been predominantly custom made to fit the needs of our business. Both the technical support and development teams at Telnet have also delivered first class customer service with regards to every aspect of our solution including trouble shooting; reporting and data uploads.
We are more than happy with the solution provided by Telnet and have no qualms in recommending Telnet to other small companies like ourselves looking for a technically excellent solution at a reasonable price.” Michelle Teiniker, Call Centre Manager, NZINVEST