Sovereign is New Zealand’s largest life insurance company, providing personal and business insurance, health insurance, home loan, investment and superannuation products to more than 650,000 customers.
Sovereign partnered with Telnet in 2004. Sovereign was looking for a partner to grow the awareness and uptake of their personal insurance products in the NZ Market through outbound calling. Sovereign was impressed with Telnet’s professionalism and the speed with which they could get their campaign off the ground.
There are a number of factors which have contributed to Telnet being able to assist Sovereign to successfully grow its business. It starts with Telnet recruiting the right people and training them well. There is a huge focus on accuracy and compliance within the team. It is critical that the right information is provided to customers and passed on to Sovereign when customers sign up for insurance. Telnet agents rely on ContactSuite’s knowledge base and scripting to provide the structure required for them to complete calls and make sales. For life insurance products, every policy sold is checked by Telnet’s quality team.
Also Telnet’s status as a Qualifying Financial Entity in their own right, under the Financial Markets Authority, is a sign of their commitment to financial services and provides a high degree of responsibility for the services they provide.