From 1 July 2011 the Financial Advisers Act 2008 came into force. This Act aims
to help customers have confidence in their financial advisers and the services
they provide. Telnet Services
Limited has been granted the status of a Qualifying Financial Entity or "QFE"
under the Financial Advisers Act 2008. As such we are licensed and regulated by the Financial Markets Authority
in relation to the financial adviser services we provide.
Telnet Services Limited takes responsibility for the financial adviser services
provided by its employees and nominated representatives and maintains procedures
to meet its obligations under the Financial Advisers Act.
The purpose of this disclosure statement is to inform our customers of:
and to provide other important information we are required to disclose to you.
The Telnet Services Limited QFE is permitted to provide financial adviser services on category 2 products.
The category 2 products we provide financial adviser services on are insurance products such as general insurance,
credit repayment, accident, health and life insurance products.
All our financial adviser services are provided by employees or nominated representatives of Telnet Services Limited.
We value the feedback and opinion of our customers. If you have any feedback, concerns or problems with our service please let us know,
and we’ll do our best to resolve it right away. We can be contact via our free phone or our website.
It is our aim to resolve any complaints or problems that may arise as quickly and effectively as possible.
Details of our internal complaints process below explain how we will deal with your concerns.
Here is what we will do for you:
If you are not happy with how your complaint has been handled you can take your complaint to Financial Dispute Resolution (FDR) to investigate where:
FDR is a free, independent dispute resolution scheme to help consumers and financial service providers to resolve disputes. You may contact them:
You can obtain information about financial advisers from the Financial Markets Authority and can report information
about Telnet Services Limited or its advisers to the Financial Markets Authority.
You can check the status of Telnet Services Limited and whether other entities are a member of the Telnet Services
Limited QFE Group on the register at www.fspr.govt.nz.
Contact details for the authority are:
This disclosure statement was prepared on 02 August 2011