Telnet Services Limited QFE Disclosure Statement

The information contained in this disclosure statement is important and should help you decide which financial adviser to choose.

The Financial Advisers Act 2008 aims to help customers have confidence in their financial advisers and the services they provide. Telnet Services Limited has been granted the status of a Qualifying Financial Entity or “QFE” under the Financial Advisers Act 2008. As such we are regulated by the Financial Markets Authority in relation to any financial adviser services we provide.

Telnet Services Limited takes responsibility for any financial adviser services provided by its employees and nominated representatives and maintains procedures to meet its obligations under the Financial Advisers Act.

 

What is this disclosure statement for?

The purpose of this disclosure statement is to inform our customers of:

  • What Services we offer.
  • What you can do if you have any feedback or concerns.

and to provide other important information we are required to disclose to you.

What Services do we offer?

The Telnet Services Limited QFE is permitted to provide financial adviser services on category 2 products. The category 2 products we could provide financial adviser services on are insurance products such as general insurance, credit repayment, accident, health and life insurance products. However, our practice is to limit our discussions with customers to factual information only rather than providing any financial advice.

Who provides the services?

All our financial adviser services are provided by employees or nominated representatives of Telnet Services Limited.

What to do if you have feedback or complaint

We value the feedback and opinions of our customers. If you have any feedback, concerns or problems with our service please let us know, and we’ll do our best to resolve it right away. We can be contacted via our free phone or our website.

Free phone:
Web:
Address:

0800 TELNET (0800 835 638)
www.telnet.co.nz/contact-usfeedback
Telnet Services Limited
Level 2, 131 Queen Street
Auckland

Internal complaints process

It is our aim to resolve any complaints or problems that may arise as quickly and effectively as possible. Details of our internal complaints process below explain how we will deal with your concerns.

Here is what we will do for you:

  • Within 5 working days of receiving your complaint we will contact you, acknowledging receipt of your complaint. It is our aim to provide you with a proposed resolution at this point, but if we’re unable to, we’ll let you know.
  • If we’ve been unable to offer you a resolution sooner, we will contact you again within 20 working days of receiving your initial complaint with a proposal for resolution.

 

If you are not happy with how your complaint has been handled you can take your complaint to Financial Dispute Resolution Service (FDR) to investigate where:

  • We have not resolved your complaint within 20 working days; or
  • You are not happy with the way we propose to resolve your complaint.

 

FDR is a free, independent dispute resolution scheme to help consumers and financial service providers to resolve disputes. You may contact them:

Free phone:
Fax:
Address:

Web:
Email:

0508 337 337
04 918 4901
Financial Dispute Resolution
Freepost 231075
PO Box 5730
Wellington 6145
www.fdr.org.nz
enquiries@fdr.org.nz

 

Financial Markets Authority

You can obtain information about financial advisers from the Financial Markets Authority and can report information about Telnet Services Limited or its advisers to the Financial Markets Authority.

You can check the status of Telnet Services Limited and whether other entities are a member of the Telnet Services Limited QFE Group on the register at www.companiesoffice.govt.nz/fsp

Contact details for the Financial Markets Authority are:

Free phone:
Fax:
Address:

0800 434 567
04 472 8076
Financial Markets Authority
Level 2
1 Grey Street
Wellington
P.O. Box 1179
Wellington 6140

This disclosure statement was prepared on 26 May 2017