Telnet are experts at transforming the customer experience and improving customer satisfaction. This is achieved through dramatically increasing First Call Resolution by using our skilled and experienced agents along with extensive use of our knowledge base. This reduces our client’s costs by significantly reducing call handling times and repeat calls.
The results are evidenced by Telnet’s proven record in raising customer satisfaction levels year after year.
We deliver numerous inbound services to our clients including:
• Customer Service
• Technical Support
• Social Media Management
• High volume mass media 0800 call answering
• Mobile, SMS and E-mail Solutions
• Market Research and Surveys
• Database Maintenance and Master Data Maintenance