Don’t wait for customers to come to you. We’ll come to them. We have built our business on providing sales channels for major corporate, financial and utility clients. Telnet now has one of the most experienced and capable outbound centres in Australasia.
Our outbound sales strategy is based around:
- Active call monitoring by Team Leaders
- Real-time measurement of results
- Ongoing coaching by Team Leaders with a demonstrated ability to interpret the results and assist agents to continually lift their performance.
When we call your customers, we talk to them as if they were our own. It is our pervasive sales ethos and clear vision that makes us stand out from our peers. We Dominate with highly trained up-selling techniques. These sales methods are standard practice in all areas of our business.
Telnet provides a range of sales services to its clients including:
- Accepting orders resulting from outbound calls
- Cross-selling and up-selling services and products
- Maintaining databases
- Maintaining customer relationships
Our systems include preview diallers which enable agents to first view the available information about the customer prior to calling. This information dramatically improves call volume and productivity from our agents. It can also result in further inbound and outbound initiated sales calls, therefore maximising the opportunity to build a relationship with the customer.
We also have power and predictive diallers which are purpose built to efficiently provide:
- Direct outbound telesales Business to Business and Business to Consumer
- Blended inbound and outbound initiated sales calls
- Up-selling and cross-selling from inbound initiated calls as well as outbound