Call Centres

  • Homeworkers

    While some of the largest US companies have made moves to ban remote work, Telnet’s legion of homeworkers is getting stronger and stronger. How well can a team really work together if they aren’t actually together? Was the main concern for these companies and ultimately it lead them to favour a more traditional working style. […]

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  • 40 Stats shaping the future of contact centres

    I came across some interesting research that highlights the important role contact centres play in retaining customers.  Click here. The article brings home the ongoing importance of focusing on customer satisfaction. At Telnet we call this “The Care Factor” and we measure it with real-time NPS scores obtained via our IVR at the end of each call. […]

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