Inbound Divisional Manager
Kelly is originally from Ireland and moved to New Zealand in 2011.
Kelly is enthusiastic about her work and is a real people person. These skills were quickly recognised when Kelly moved into a team leader role in 2012.
Today, Kelly manages Telnet’s Inbound and Home Worker agent operation which includes overall operational responsibility for our large Utility client base.
Kelly says that the best thing about working at Telnet is that “We are a family. We care about our clients, our agents and every caller. Every day at Telnet brings you a new challenge or an outstanding performance from an agent that will just highlight what a strong team we are here.” Kelly also really enjoys mentoring new agents and helping them get the same opportunities to advance that she has had.
Kelly is a big football fan and so her weekends either revolve around football games or being a tourist and traveling throughout NZ.