Technology and Security

Working almost exclusively with large organisations, it is essential that our technology must be robust, scalable and reliable. Our systems are carefully designed for flexibility of application, and to facilitate rapid growth without comprising performance.

This flexibility consistently puts us top of the list in speed to market of our clients business. We can have your project up and running, at full speed, with full resource, faster than anyone else.

• Hybrid VoIP/TDM NEC NEAX 2400 IPX PBX
• Zeacom Communications Center - Unified Communications Platform
• Full CTI with forced answer and auto screen pop for inbound calls.
• Computer-based Predictive and Power Dialing with screen pops for outbound calling.
  • Integrated Application Suites
  • ContactSuite - Fully-integrated contact management system developed specifically for our requirements. Custom-designed on-line staff support systems, including call monitoring, staff review, and time sheet management.
  • ManagementSuite - A fully custom built application suite to manage the entire business processes - from project initiation and production analysis to client reporting and billing.
• Real-time Data Access to client sites using Internet, VPN and Dedicated Link connectivity.
• Full Workforce Management.
  • Full forecasting and real-time agent adherence, using a fully flexible workforce, automatically rostered around expected peaks in demand.
• Hybrid Physical and Virtual Data centre utilising HP Proliant Rack and Blade Servers with VMware Infrastructure, Microsoft Windows and SQL Server, Linux and Citrix Technologies.
• Integrated digital recording of all conversations with on-line search and retrieval.
• Comprehensive Decision Support. - An HTML based system developed specifically to provide CSRs with an efficient on-line system for call scripting and a knowledge base. This extremely user friendly system supports both text and pictures.