New Zealand's Leading Omnichannel Contact Centre
Your Voice.
Your Edge.
A strategic partnership to deliver the most effective, seamless, and insightful customer experiences — blending caring human interactions with advanced intelligence.
30+
Years Experience
#1
Utilities Contact Centre
100%
New Zealand Based
Trusted by New Zealand's leading brands
About Telnet
New Zealand's Customer Engagement Hub
We partner with companies as a strategic Contact Centre outsource partner, becoming the connective tissue between business departments, processes and communication channels to create unique, personalised customer experiences.
With over 25 years' experience serving New Zealand and Australia's largest household names, Telnet transforms the traditional reactive contact centre into a fully-integrated Customer Engagement Hub.
Our Story25+
Years of Experience
Serving NZ's largest brands
#1
Utilities Contact Centre
Energy & utilities sector leader
100%
NZ Based
Staff who understand Kiwi customers
24/7
Availability
Always there when it matters
Why Outsource
Focus on your business. We'll handle your customers.
Decades of experience looking after our clients' customers, while enhancing brand reputation and reducing costs.
Reduce Costs
Our blended resourcing model means you only pay per interaction — zero idle time, zero wasted spend.
Scale Instantly
Flex up or down on demand. From 35 agents in 24 hours to AI handling 33% of volume during a cyclone.
Protect Your Brand
Expert agents who represent your brand as if they were your own — with deep product knowledge and a commitment to your values.
Drive Innovation
Access AI, real-time analytics and ContactSuite CRM without the capital investment or in-house expertise required.
AI-Powered
Smarter Customer Service with
Learn About Tulip AI
Smarter Customer Service with
Telnet + Tulip AI
Our AI-powered voice assistant handles high-volume enquiries with speed and accuracy — outage updates, service requests, routine questions — delivering instant service even when call volumes spike.
Instant scaling — no hold time, no queues
Detects urgency and routes to human agents seamlessly
24/7 self-service with accurate, real-time information
33%
Calls handled by AI during Cyclone Tam
= 6
Full-time agents deployed in an instant
0s
Hold time for customers in crisis
24/7
Always-on without added staffing cost
Client Testimonials
What our clients say
"Innovation is where Telnet continues to add value for us."
Vector Limited
"What makes them stand out is their reporting capability and understanding of large volumes of data."
Genesis Energy
"Bringing our call centre back to New Zealand has significantly improved the experience for our customers."
Z Energy
"Since we brought Telnet on board they have become an invaluable and completely integrated part of our team."
Sony Mobile
Insights
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