About Telnet
An agile, nimble business delivering world-class customer experiences
New Zealand's Leading Omnichannel Contact Centre
Telnet is an agile, nimble business offering omnichannel contact centre services, with over 25 years' of experience serving major household names across New Zealand and Australia. Rather than traditional call centre operations, Telnet transforms the traditional, reactive contact centre model into a fully-integrated Customer Engagement Hub.
Years of Experience
Serving New Zealand's largest household names
Utilities Contact Centre
Leading provider to the energy & utilities sector
New Zealand Based
Kiwi staff understanding local customers
The Telnet Promise
We Care
Genuine care for your customers, your brand and your business outcomes.
We Add Value
Turning your contact centre from a cost centre into a profit centre.
Ease of Dealing
We make it simple to work with us, removing barriers to effective outsourcing.
Frontline First
We prioritise our frontline staff, because they are the face of your brand.
Our Leadership Team
John Chetwynd
CEO
With a background in sales and a passion for technology, John leads Telnet's strategic direction and client relationships.
Penny Calder
COO
Focused on people and problem-solving, Penny ensures Telnet's operations deliver exceptional outcomes for clients and customers.
Steve Hennerley
CTO
UK-based tech infrastructure leader who has been with Telnet since 2003, driving our technology innovation agenda.
Kelly Moloney
Contact Centre Manager
With seven years at Telnet, Kelly brings outstanding leadership to our frontline contact centre operations.
Aaron Altments
Utilities Account Manager
A 12-year veteran across multiple Telnet roles, Aaron's expertise in utilities makes him invaluable to our key client relationships.
Terence Beck
Software Developer
Drives Telnet's in-house software development, delivering the custom solutions that set us apart from competitors.
Our Clients
