Smarter Customer Service Starts with
Telnet + Tulip AI
Telnet's AI-Powered Voice Assistant That Scales With You
Customer experience doesn't need to suffer when call volumes increase. Tulip AI is a customisable, AI-powered voice assistant designed to manage high-volume inquiries with speed, accuracy, and human interaction when necessary. It handles outage updates, service requests, and routine questions - delivering service without extended wait times.
What You Get with Telnet + Tulip AI
Lower Costs
Automating repetitive tasks reduces contact centre overhead while freeing agents for complex issues that require human expertise and empathy.
Faster Responses
Tulip answers instantly — no hold music, no queues, no delays. Customers get the help they need at the speed they expect, around the clock.
Happier Customers
Enable 24/7 self-service support with accurate information. Customers can resolve issues at their convenience without waiting for business hours.
Smarter Conversations
Tulip detects urgency and sentiment, intelligently transferring complex calls to human agents at exactly the right moment for seamless handoff.
Proven in the Real World
During Cyclone Tam in Auckland, widespread power outages created record-breaking call volumes for utility companies. Rather than collapsing under the pressure, Telnet's Tulip AI platform rose to the challenge.
The system provided real-time outage updates, logged fault reports, and escalated issues when necessary — all with zero hold time for customers.
Of all inbound calls handled by Tulip AI
Full-time agent equivalents deployed instantly
Hold time for customers during the crisis
Always-on availability without staffing costs
How We Deploy Tulip AI
Tailored Configuration
We work with you to configure Tulip AI to your specific business needs, knowledge base, and customer journey.
Instant Activation
Rapid deployment means you can be handling AI-assisted calls within days, not months.
Seamless Human Handoff
Complex calls are transferred to skilled human agents with full context, ensuring no customer has to repeat themselves.